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Guka
Great Neighbour / Super Voisin

I just transferred my phoned number, porting team said it was successful. But when I try phone the number it said not on service. I tried to submit a ticket, but that never worked. I need technical support team, is there any way to contact to them? Thanks

3 REPLIES 3

Guka
Great Neighbour / Super Voisin

Yes

BKNS27
Mayor / Maire

@Guka 

Please note that your old SIM will continue to work up to 2 hours. Once it stops working then power off the phone and swap the SIM and power back on.


@Guka wrote:

I just transferred my phoned number, porting team said it was successful. But when I try phone the number it said not on service. I tried to submit a ticket, but that never worked. I need technical support team, is there any way to contact to them? Thanks


If the Public Mobile SIM card was inserted into the phone before porting had completed, a device restart is sometimes needed before the service will start working properly. Has that been done?

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