08-08-2019 09:59 AM - edited 01-05-2022 06:19 AM
To anyone who can help,
I am having issues with my service. I have had no service for 2 days now. My account is paid and up to date. My SIM card is 6months old. I have tried a master reset with taking out the putting the SIM card back in. Do you have any other suggestions?
With thanks,
Jaryd
08-08-2019 09:14 PM
If you can loan a phone to test the sim it wood be great.
Who was the previous provider on that phone?
08-08-2019 09:04 PM
Nothing from the moderators yet. I’m thinking it might be my phone that’s giving me hassles. Just going to take it in tomorrow and see what can be done. I can’t wait any longer. I need to have a working phone haha.
Thanks for all the help!
08-08-2019 07:14 PM
Any news from moderators?
What kind of issues duo you have with your service? Maybe community could help while you walt
08-08-2019 10:30 AM
If you don't get response today resend the request please
08-08-2019 10:07 AM
I do have access, everything seems normal.
Ill try contact them, I’ve sent them a message 2 days ago and haven’t gotten a response yet.
08-08-2019 10:06 AM
I’ll give that a try.
Thanks for the tip!
08-08-2019 10:04 AM
Try putting your sim in another phone.
Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone. Also try to add a $1 top up payment. As a last resort do a factory rest. If you still have problems then contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-08-2019 10:04 AM
You should contact moderators athttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Give them account number
Do you have access to self serve
What doesit say?
08-08-2019 10:02 AM - edited 08-08-2019 10:04 AM