hi @Patti5
what phone do you have?
did you remove all the old carrier esim and sim cards? you deleted all the old PM esim and only leave the latest one there?
you enabled it? and set it as Primary? reboot phone and click Reset network settings
if same, ask PM agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
