No service

[Westcoast123]

Hello. I have the Canada,USA, Mexico plan. I have just moved house. I have 5 bars in my house but have ZERO public mobile data. I do have data when I switch to RODGERS. Am I going to have to cancel my TELUS account and switch service providers now?. Very confused. Been 3 days now I've had to rely on RODGERS. Boy there helping me big time unlike TELUS. 

[slusagm · Accepted solution]

what phone do you have? voice calls work and just not data?

try Reboot phone and Reset network settings

But if you still don't have data, try the different network mode, try 4G or LTE and try 4G.

If still unable to use data, then you will need to ask PM to reset the account on the system.   

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage