No service on my phone

[Morale]

I got a new public SIM card, I downloaded the app on my phone, I created an account, and still no service for than two days after I activated my SIM 

But when I put the SIM on another phone it works but it does not work on my phone 

Note: my phone is not locked 

[Morale]

I just sent an email and I hope it works, until now I have no service even my phone works on my mom sim which it is from Public only when I install the new sim didn't work  

[BKNS27]

@Morale 

You can DM a CS_Agent for them to investigate your issue at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Morale]

Is there any customer service for public Mobile 

Or can we inactivate it and then try to activate it again

[Morale]

It is not Locked, It works on any other SIM 

[Morale]

It is not locked when I put any other SIM it works 

[Phil_Adelphus]

@Morale   Is the phone new to you but not a brand new phone?   Has it been working for you before?

[BKNS27]

@Morale 

What is the make and model of your phone?

If it is a Global phone, it might not be compatible with Canadian carriers.

Also, double check if it is locked:

https://www.imei.info/ 

Go to about phone in your settings for the IMEI number.

[Morale]

I did reset the network now still not working 

[BKNS27]

@Morale 

Did you reboot your phone with the PM SIM in your phone?

Did you pick a new number or port your old number over to PM?

Just curious on what make and model of your phone?

Also, reset the Network Setting and see if that worked.