No service... no message,.. no answer..

[Thanhhoaphan]

i,

It’s has been 4 days, either today , I sent several mails to moderator  about my account has been suspended due to insufficient funds. But It was set up for automatic pay, so I didn’t receive answer at all.

No resolve... no call .. no message.😡😡

Please resolve it, Thks

Delete

[ZfromVanC]

Message a moderator through here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give as much detail as you can in your message (your name, phone number, etc.) so they can help fix things faster.

Current moderator hours are:
Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

[Anonymous]

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@Thanhhoaphan wrote:

I can't go in my account to sent private message to Moderator .

either my password is good. 

Can you help me to resolve it Thank you

---

You're in the right place. @Moderator_Team < Click this.

[Thanhhoaphan]

I can't go in my account to sent private message to Moderator .

either my password is good. 

Can you help me to resolve it Thank you

[Loree]

Hi Thanhhoaphan

The only way to get the help you need in the community is contacting the moderators they can help you with your problem can take a while but they will contact you.

I hope you can find de solution you need.

Have a lovely day.

[popping]

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@Thanhhoaphan wrote:

Hi,

It’s has been 4 days, either today , I sent several mails to moderator  about my account has been suspended due to insufficient funds. But It was set up for automatic pay, so I didn’t receive answer at all.

No resolve... no call .. no message.😡😡

Please resolve it, Thks

Delete

---

Did you send a private message to moderator using the following link?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If no, please send it again ASAP.  Moderator wait time is 2 - 3 days.

To test whether there is any issue with the credit/debit card, add $1 to your account.  If it works, you should have extra $1 in available fund on your self-serve overview page.

[Thanhhoaphan]

Hi,

It’s has been 4 days, either today , I sent several mails to moderator  about my account has been suspended due to insufficient funds. But It was set up for automatic pay, so I didn’t receive answer at all.

No resolve... no call .. no message.😡😡

Please resolve it, Thks

Delete