No ringing when placing a call??

[jb66]

For a while now, when I place a call, I don't here the dialed number ringing?  It is silent till the person answers the phone.  Is there a fix for this issue?

[softech]

@jb66  

Please ask PM CS support to help and re-provision the account.   Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[jb66]

Ran the IMEI

Got a check mark for VolTE Network, 5G Speed and esim?

[BKNS27]

@jb66 

Unfortunately, your Moto G86 is not VoLTE compatible and not on PM whitelist of compatible devices due to the 3G shutdown as noted by @slusagm.

https://www.google.com/search?q=is+the+moto+G86+volte+compatible+on+public+mobile+network%3F&rlz=1CD... 

You will need to look for a newer phone.

[slusagm]

TRY Reboot phone and Reset Network Settings 

BUT what you are experiencing could be related with the VoLTE compatibility 

Your phone is not VoLTE compatible with PM's network 

Confirm here

https://www.publicmobile.ca/get-help/articles/volte

If not VoLTE compatible with PM network, you will have no call at all after March 2027

[jb66]

It is a Motorola G86