@Dstasko wrote:
I bet you guys are getting sick of seeing my posts... but I’m seriously confused. How the heck has it taken 4 days, Friday will be day 5 to get back to me. My original message was sent last Friday, a Mod Team Member replied on Sunday afternoon asking a few account verification questions to which I replied 5 min later. I have herd nothing since then ... crickets ... what is going on???
I'm unsure of how long things are usually taking these days, but 4 days does seem a little long. Recently (about a month ago), I requested an unlock code from Public Mobile and the a moderator replied back with a code in less than 48 hours.
You can certainly send another message, if you choose to, although doing that might slow them down further if each customer sends an additional message asking for an update. I would imagine you would do that though if you think that they have forgotten about you.
The other scenario might be that they have read your message but simply have not replied as of yet because they haven't been able to fix things up for you yet.
Unfortunately, anything anyone says here is going to be speculation. You're going to have to do what you think is best to get things solved for you, although with this online private messaging model for customer service, you'll end up needing to wait for a moderator to reply either way.
