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No provider

ChristinaUs
Great Neighbour / Super Voisin

Phone states no provider yet I am being billed monthly.

2 REPLIES 2

softech
Oracle
Oracle

@ChristinaUs 

do you have a physical sim card or eSIM?

if physical, did you try it on another phone? And Reset network settings after a device reboot

hairbag1
Mayor / Maire

@ChristinaUs 

did you have a Public Mobile account in the past ? If you don't have a PM account but are still being billed, message Customer Support to find out why. Here's a link you can use to dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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