No mobile data

[Stainless316]

Good day. I was given an SX11 for Christmas.  It's a cute phone; all the phone services work, but no data, mms or sms.

The APN settings are greyed out and I can't edit them.

Surprisingly,  this doesn't seem to be a regular occurrence because there are so few results from Google.

Does anyone have a suggestion?

Thanks

Paul

[Chalupa_Batman]

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@Phil_Adelphus wrote:

@Chalupa_Batman  Not having VoLTE shouldn't prevent an otherwise compatible phone from working with Public Mobile, Canada still has 3G for them to drop down to.  At some point yes, lack of VoLTE will be an issue, sooner rather than later in the case of Rogers (shutting it down in July) but Bell and Telus still have 3G although YMMV in some areas.

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You are 100% correct, making calls using 3G isn't the issue. Other phone features however may be an issue. As well, folks are often now signing up for the Canada US Mexico plan and if they are using phones like this or not on the VoLTE list, then they are in for a rude awakening.  As you know, I can use my Cat S22 flip phone on the Public Mobile 3G network with no problems. I can still use data and text and such. My biggest problem is I can't use my phone in the US with a US addon or Canada US plan. 😞

[Phil_Adelphus]

@Chalupa_Batman  Not having VoLTE shouldn't prevent an otherwise compatible phone from working with Public Mobile, Canada still has 3G for them to drop down to.  At some point yes, lack of VoLTE will be an issue, sooner rather than later in the case of Rogers (shutting it down in July) but Bell and Telus still have 3G although YMMV in some areas.

[Chalupa_Batman]

Hello @Stainless316 

Please see the whitelist of what phones are acceptable on the PM networks

Whitelist

If you can make calls and you see the 3G symbol on the screen during the call, that's a forsure sign the phone isn't compatible with the network.