Hi @elanto. Welcome to Public Mobile (PM). First off, since this is a public forum, you should not put any private information (your phone number) in your post [you can edit the post by clicking the 3 dots at the top corner of the post]. Also, this is a very old topic. In the future, you should always start a new topic for a new question.
As for your issue, was your PC mobile plan prepaid, or post paid? If it was post paid, then it is actually an account that is part of the Telus family. In this situation, your PM account email address MUST be different from the email address that was on your PC mobile account in order for the transfer to go through. If your PC mobile account was post paid, then the transfer (port) might simply be stuck. In either case, you would need the assistance of a member of the moderator team to help get your account fixed up. In the meantime, your old SIM should still be functional. Keep in mind that you must not cancel your PC mobile account prior to the number transfer being completed. When contacting the moderators, include your new PM account number and account PIN in order to speed up identification. Also include as much detail as possible in the initial message, in order to save some back and forth. There is currently a higher than normal backlog with the moderators, so it might take a day or two until you get a response.
Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.
