No data

[JaneJ1]

I have only used 7MB of data when my subscription allows 1GB and I have no data.  My husband has the same problem.  Two separate accounts.

[813]

I have the same problem did yours ever get fixed

[Chalupa_Batman]

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@JaneJ1 wrote:

I have only used 7MB of data when my subscription allows 1GB and I have no data.  My husband has the same problem.  Two separate accounts.

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Hello @JaneJ1 

There may be a very easy fix. Go into your settings and turn on Airplane Mode. Wait 1 minutes and then turn it off and reboot your phone. Do that to both. This will reconnect you to the Public Mobile network. 

[slusagm]

Check any outages in your area 

telus.com/en/bc/outages

And make sure no data limit enabled on the phone. Reboot phone and Reset Network Settings 

If that does not fix it, ask PM to check 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage