06-27-2019 07:42 PM - edited 01-05-2022 05:37 AM
I am new to this provider and tried to use my data yesterday. For some reason I have no connection. I am able to call and text, I just don't have data service. I confirmed that my data is 500MB monthly. I am hoping I could get some help here with this issue, until I get a response from a moderater. Thanks for your time!
Solved! Go to Solution.
06-27-2019 10:53 PM
@April1974 wrote:
Thank you so much!!! Your post was so helpful and I was able to fix the problem.
@April1974 very glad to hear!
06-27-2019 10:24 PM - edited 06-27-2019 10:36 PM
@popping wrote:
@April1974 wrote:I am new to this provider and tried to use my data yesterday. For some reason I have no connection. I am able to call and text, I just don't have data service. I confirmed that my data is 500MB monthly. I am hoping I could get some help here with this issue, until I get a response from a moderater. Thanks for your time!
0. Enable data.
1. If you have a LG phone, after every provider change, do a network reset before your data works again.
2. Restart your phone with your SIM installed. This will confiugure your APN on reboot.
3. If restart does not configure your APN correctly, check your APN setting using the following link as a guide.
https://apn-canada.gishan.net/en/apn/public-mobile
Thank you so much!!! Your post was so helpful and I was able to fix the problem.
06-27-2019 09:41 PM
06-27-2019 09:35 PM
Ok thanks I will check out the reply on how to fix this problem
06-27-2019 09:33 PM
Yes, its an Asus phone. So if I contact the person you tagged can they help me solve the problem?
06-27-2019 08:13 PM
@April1974 wrote:I have an Android. Under APN settings it has two options to click on Koodo and Telus SP. I have it on Telus, still no luck
@April1974 this is your problem: neither of those APNs is the correct one. Please see @hairbag1 's reply for how to set up the Public Mobile APN. Many phones do this automatically, but some require manual configuration. (Is it an Asus phone, by chance?)
06-27-2019 08:03 PM
@April1974 wrote:I am new to this provider and tried to use my data yesterday. For some reason I have no connection. I am able to call and text, I just don't have data service. I confirmed that my data is 500MB monthly. I am hoping I could get some help here with this issue, until I get a response from a moderater. Thanks for your time!
0. Enable data.
1. If you have a LG phone, after every provider change, do a network reset before your data works again.
2. Restart your phone with your SIM installed. This will confiugure your APN on reboot.
3. If restart does not configure your APN correctly, check your APN setting using the following link as a guide.
https://apn-canada.gishan.net/en/apn/public-mobile
06-27-2019 08:03 PM
3) Leave all the other fields blank. Just hit save, and you’re good to go!
06-27-2019 07:57 PM
I have an Android. Under APN settings it has two options to click on Koodo and Telus SP. I have it on Telus, still no luck
06-27-2019 07:46 PM - edited 06-27-2019 07:48 PM
@April1974What kind of phone do you have? If you have an Android phone check your APN settings. If it is an iPhone make sure you have the latest OS and try resetting the Network Settings. Can you check if you get data if you swap your SIM card with another phone that is known to be working with Public / Telus??