No cellular data and cannot submit a ticket.

[Ference19]

I’m not sure what to do. My wife and I have been with public mobile for a couple years and we just updated our plans. The payment went through and the new plans are active, but both of us don’t have service. We cannot make phone calls, text, or use our plans internet. 

I also cannot submit a ticket. It just keep coming up with a 404 error page. How to I get help from public mobile if I cannot submit a ticket? 

[hTideGnow]

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@Ference19 wrote:

Not I can’t. For 2 or 3 years. 

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HI @Ference19 

submit ticket with CS agent for account refresh if you have not done so

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @EllieMc 

multiple users reported the same data issue after plan change.  Please submit ticket with CS agent and they can reset the account

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ference19]

No I haven’t.

[Ference19]

Not I can’t. For 2 or 3 years. 

[EllieMc]

Yes, Since 2017, just changed over to $34 for 20Gig and it renewed last night and I was charged.  Just no data

[hTideGnow]

hi @EllieMc 

 can you make outbound calls?

how long you have been with PM ??

[EllieMc]

Have you heard from anyone yet?  I have the same issue. I can send just txt's.

[BKNS27]

@Ference19 

It sounds like there could be an outage in your area. Check the outage map to confirm:

https://istheservicedowncanada.com/status/telus/map 

If it is not an outage, just private message a CS_Agent by clicking on your avatar top right then Messages and click on the pen/paper icon.

Or a direct link at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Ference19]

Thanks

[kb_mv · Accepted solution]

@Ference19 Send customer service a message at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437