No Text, No calls, No data

[Shobi]

I just ported my phone number and I am unable to send/receive texts, calls or use data. I paid a lot of money for this, and it's extremely frustating not being able to use my phone!! My phone was working fine, before this. I tried adding Public Mobile as an APN but that was of no use. I need to use my phone for work, so it would be very nice if someone could help me out asap!

[srlawren]

@Shobi understood.  Hopefully you hear back from a moderator fairly quickly.

[Shobi]

Yes it's still an issue. I did restart my phone as well. 

[srlawren]

@Shobi is this still an issue?  You had said you "just" ported.  Hopefully you're aware that it can take a few hours.  (Or, several days if porting in a landline or VoIP phone number.).  I'm noping that was the case here and it's already resolved itself.  If not, try a reboot to see if that helps.  It's sometimes needed at the end of a port.

[will13am]

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@S4u2875 wrote:

Send private messge to MOD or try to msg on PM facebook pge, someone should fix quick.

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The quickest path is private message.  In all cases never submit the same thing multiple times.  All that does is cause confusion for the moderators.

[S4u2875]

Send private messge to MOD or try to msg on PM facebook pge, someone should fix quick.

[mimmo]

Sign into self serve and check the plan that was added and your available funds.

this thread might help

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Solution-for-wrong-plan-added/m-p/16329...

you will need to message a mod as well
To send a private message to the Moderator_Team click here

In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
4) link to this thread if you want

[Shobi]

Alright, thanks!

[Samianauman]

You need a mod assistance
Send a private message with your ph#, sim# and your email mod and they will get back to you when they can. 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437