No Service

[sunnyvirdi143]

I changed my number online and now I am unable to make or receive any calls, Seems like there is no service but I still see signal on the phone, did network reset and everything, nothing is working. 

[sunnyvirdi143]

I work for tech support for another phone company and I have done everything I could.

[sunnyvirdi143]

I actually did everything, It seems like it's provisioning issue. I already submitted a ticket. Thanks. 🙂

[Hollister · Accepted solution]

@sunnyvirdi143 

Try reinstalling SIM card and reboot phone. If that does not work contact an agent.

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[computergeek541]

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@sunnyvirdi143 wrote:

I changed my number online and now I am unable to make or receive any calls, Seems like there is no service but I still see signal on the phone, did network reset and everything, nothing is working. 

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Usually, the restart of your phone does take care of things. I would wait about an hour to see if there is some type of delay in the system to provision the new phone number. If it still doesn't work, you'll need to open at ticket using the chatbot to ask for a customer support agent.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Quigley]

@sunnyvirdi143 

Restart your phone and it should work.