No Service

[amy9]

I activated a new SIM card this afternoon and I have no service... and I’m annoyed.  Anyway,  does anyone know why? 

[esjliv]

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@amy9 wrote:

I activated a new SIM card this afternoon and I have no service... and I’m annoyed.  Anyway,  does anyone know why? 

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@amy9  if you completed the SIM card activation process and you were charged for the activation try one or more of the below:

*turn off your phone, then reboot it

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

[t_p]

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@amy9 wrote:

I transferred my old number.  Several hours ago though.  

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@amy9 

Did you encounter any error while activating your SIM?

Have you checked your credit card to see if the payment has gone through? If Not, try activating the SIM again.

If you're stuck, contact CS for help via this link:

Chatbot (tiia.ai)

[amy9]

I didn’t realize this was going to be such a hassle.  

[softech]

@amy9 can you at least make outgoing calls?

does your phone show connected to PM and has some bars with the status?  or is it showing No Service?  what is the brand/model of your phone?

did you try your SIM on another phone?

and with the porting, did you reply YES within 90 minutes?  is your OLD SIM still working? when you call yourself, is the old phone (old sim) still rings?

[BKNS27]

@amy9 

You need to leave your old SIM in your phone and wait for a SMS text confirming you are porting over to PM then reply with YES.

Power off the phone then swap the SIM and wait a few minutes then power the phone back on.

If you missed this very important step, you need to contact a PM CS Agent and create a ticket for them to restart the porting process.

[computergeek541]

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@amy9 wrote:

I activated a new SIM card this afternoon and I have no service... and I’m annoyed.  Anyway,  does anyone know why? 

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When you say no service, do you mean no incoming calls and text messages, or no services at all?  Having no service at all isn't a number porting issue, and you wouldn't actually want the number port to complete by replying to your old carrier's authorization text.  First, you'll need to figure out why your Public Mobile service isn't working (at all).  The problem with having the number port completed without first figuring out why the Public Mobile service isn't working has to do with the fact that you'll be porting your phone number to a Public Mobile account with non-working service.  

[Anonymous]

@amy9 

can you do a troubleshoot your device

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

[Anonymous]

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@amy9 wrote:

I transferred my old number.  Several hours ago though.  

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@amy9 

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.

[amy9]

I transferred my old number.  Several hours ago though.  

[Anonymous]

@amy9 

do you getting new number or porting old your number to PM.