03-31-2020 11:33 AM - edited 01-05-2022 10:10 AM
Good Morning Community,
I just noticed I have no service. I've looked through my online records--I did indeed pay my last bill; I've looked through my account online--Nothing is owing.
Are there technical issues? What can I do to get my service back?
Thank You
edit:
message from mod:
Thank you for your authentication. We investigated your request and your account is okay. We are currently experiencing network issues in Alberta. We will fix this as soon as possible.
Thank you for your patience!
Solved! Go to Solution.
03-31-2020 11:39 AM
@laura_f , @jwvarner , @Rikus and @bcoffey23 try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .
If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save
03-31-2020 11:39 AM
My account status is active
03-31-2020 11:37 AM - edited 03-31-2020 11:39 AM
03-31-2020 11:37 AM
Same here and I'm halfway through my billing cycle so it's not a payment issue. Must be network-wide.
03-31-2020 11:37 AM
Thank You for your response... glad to know I am not alone
03-31-2020 11:37 AM - edited 03-31-2020 12:03 PM
Hi there, I can confirm i also do not have any service. Both phone and Data have not been working for the past 20 min. now. Help 😞
Location. Edmonton Alberta. - No phone or Data for about 1 hour now 😞
03-31-2020 11:36 AM
@jwvarner wrote:Good Morning Community,
I just noticed I have no service. I've looked through my online records--I did indeed pay my last bill; I've looked through my account online--Nothing is owing.
Are there technical issues? What can I do to get my service back?
Thank You
Log into self service and tell us what your status is?
03-31-2020 11:35 AM
Neither do I...and yes, my bill was paid.
03-31-2020 11:34 AM
My service stopped working about 15 minutes ago or so when it dropped the current call I was on. My bill payment was last week, so maybe it's a Public Mobile wide outage? The other phones we have in our house all lost their service as well this morning.