No Incoming Calls/Entered Incorrect Account Number

[johnxvi]

Could someone please help me regarding my transferring of number issue? I have entered the wrong account number (Virgin Mobile) when doing the transfer resulting to not receiving any calls from others. 

Any help will be appreciated, thanks.

[darlicious]

@johnxvi 

If you send a private message include the following info:

1. Your pm account email, pin # and full name and address on your account.
2. Your virgin phone # to be ported, account # and name on your virgin account.

 .

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Current wait times are 2 to 4 hours up to 48 hours for non urgent issues. Welcome to public mobile.

[darlicious]

@johnxvi 

You can put your virgin sim back in while you wait for the moderators to help. Once your virgin service stops then you'll know your port is complete.

[esjliv · Accepted solution]

Hello @johnxvi ,

Contact the moderators to help with your port. Type "port issue/request".

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot or link: https://publicmobile.ca.ada.support/chat/

(if after clicking this you get an option to: Ignore OR Go to PublicMobile.ca – HIT THE “Ignore” option)

OR

2-Contact the Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437