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No Data

Rusticbackyard
Good Citizen / Bon Citoyen

Having the same problem as another user. 

Today when I turned my phone on this morning I was no longer able to access data.  I tried restarting several times, and the problem persist.  I checked my account and I can see that I still have plenty of GB left on my plan. 

 

Is there some technical issues we should be aware of? I restarted my phone. Same issue.

4 REPLIES 4

Rusticbackyard
Good Citizen / Bon Citoyen

Thanks everyone. I reaet the APN settings. It's working now. 

will13am
Oracle
Oracle

@Rusticbackyard, what does your connection show?  Is there a LTE or 3G notification next to the signal strength meter?  Check the phone settings to make sure a usage limit has not been set and exceeded. 

popping
Retired Oracle / Oracle Retraité

@Rusticbackyard

If you have a LG phone, try to do a network reset.

PJC
Town Hero / Héro de la Ville

That's odd.

 

Can you double check to see if your APN settings are still correct? What phone do you use?

 

Here is a topic about APN settings:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

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