No Data

[sp00ny780]

Hi Everyone,

First off, I'm technologically inclined (or I thought I was until now) - however this has me boggled. I live outside Edmonton, and made a trip to Calgary a few weeks ago. When I arrived at Red Deer, my phone displayed "TELUS", instead of "Public Mobile". With that said, I have not been able to use data, nor has it switched back to PM. So what have I done?

Pulled Sim out, waited a few minutes and insert it back in. Nothing.

I have followed the steps in the forum to change/add APN settings. Doesn't work.

Reset my phone multiple times

Flipped airplane mode on and off.

LTE is defaulted (haven't tried 2/3G)

Network Operator is defaulted to TELUS, however I have BMC and Rogers to connect to but that's pointless.

The only thing I dread doing, is doing a factory wipe (Android). If there's anything that the community can help me out with... That'd be fantastic. Note, my phone still displays Telus and yes, I did have Data prior to all this and no.. I haven't gone over because I haven't been able to use it. Thanks!

[mimmo]

No prob. That is what the forums is all about, and hopefully what will make PM successful and set it apart.

[sp00ny780]

Hi mimmo,

That's right, phone was showing PM and when I arrived to Red Deer it switched to TELUS. I have a Rooted - Samsung S4, and running Dirty Unicorns Mod on 5.1.1... as for updates, they're OTA and nothing recent. Mimmo, I went into my recovery and wiped my partition cache and rebooted. You're a genius brother! It didn't cross my mind to do that. My Data is up and running again. Thank you!

However, it displays H/H+ and not LTE...maybe because I live in the boonies. Anyways, thanks again mimmo!

[sp00ny780]

Hi Shutdown,

If you're referring to the "Cellular Network", Telus is my only option as PM uses their towers. However, the only thing that displays PM is under APN setting, which I did include in my post. Thank you, but before I tag a mod I'm going to try out some of these other possible solutions to the post.

[sheytoon]

Have you logged in to your account to see that you still have some data left until the next billing cycle?

Other than that, I would try the SIM in another phone if possible.

[mimmo · Accepted solution]

hey great description of problem 🙂

phone showed public mobile before Red Deer?

what phone are you using?  any software/firmware updates recently?  

have you tried clearing partition cache ( i think that is the one i alwasy get confused between partition cache and cache, someone on community will confirm)

have you tried sim in a different phone?  will isolate sim/account issue or hardware problem.  (i think that would be my first step)

That is all i can think of at the momement.

also I always reccomend investing in a  spare sim, likley not the issue but always good to have one on hand incase of emergency or for a friend.

[Shutdown]

Go into your phone setting and manually set it to public mobile network instead of using automatic. If that doesn't help tag a mod for help.