No Data after U.S. Data Add-on

[kalpesh7]

Hi,

I redeemed Rewards points for U.S. Data (15 days) two days ago. 

I'm in the U.S. now but cannot access the data.

I'm attaching the email confirmation I received below:

 

[BKNS27]

@kalpesh7 

Try AT&T. I forgot to tell you to reboot your phone by powering off then back on for both network.

[kalpesh7]

@BKNS27 That still didn't work. I'm already connected to T-Mobile. 

Here are the Network settings: 

 

[BKNS27]

@kalpesh7 

You will need to manually connect to AT&T or T-Mobile Network.

Also enable VoLTE in Voice and Data setting if you are calling.

If that didn’t work. Contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437