No 5G

[Sburke]

recently switched to public mobile for the Black Friday deal. Signed up for the 5G plan, using an iPhone 12, but 5G doesn’t even come up in cellular data options in my phone’s settings. My husband signed up a day earlier, same plan and phone, and his all works fine. 

also, my email and the public mobile app won’t work for me unless I’m connected to wifi. has anyone else experienced this?

@CS_Agent 

[BKNS27]

@Sburke 

Try updating your iPhone to iOS 17.1.2 then enable 5G.

[Sburke]

Carrier shows public mobile. 5G doesn’t show up as an option. Could it be because the phone is still on iOS 15?

[softech]

@Sburke 

Make sure Carrier profile is updated, then reboot the phone and click Reset Networks settings and test again

Also, go to Network mode and change it to 5G ON and test