New to Public Mobile: phone not working

[Hiho_doug]

Signed up, activated, SIM, created acct, paid. Phone number was to be transferred from a Rogers acct but not done. This is the 2nd phone number from the same Rogers acct - 1st worked fine. Got a strange text message from Public Mobile saying “to complete your request to move to Public Mobile, go to “publicmobile.ca, click Contact us and complete the SIM and activation form...”. I already did that as part of my sign-up process. Help?

[Hiho_doug]

thanks - will do.

[will13am · Accepted solution]

@Hiho_doug , the "strange text" is an indication of a porting issue.  Contact the moderator team as already suggested. 

[GinYVR]

@Hiho_dougYou need to send a message to the moderators with this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Hiho_doug]

And where is “Contact is” on Publicmobile.ca?? Doesn’t exist!