New to PM - Mistakes were made (Choosing my first plan)

[travisjdm]

@Moderator_Team

Hi Team,

Very sorry if this is being posted in the wrong area.

I am new to Public Mobile (just activated today). I believe I've made a major oversight in your Plans/Add-ons which has resulted in me buying 400 International minutes, but I have no local/provincial calling. I can easily change my plan through the self help/My Account, but this is causing me to have to pay a full $26 when in reality the only difference between what I have chosen currently, and what I want is $5.

Can someone PM me to further discuss and see if you might consider helping me change this with a little less impact to my wallet 🙂 Would be much appreciated.

Further details:

I purchased the following plan :

30-day pass
No Talk
Unlimited International Text

I purchased this add-on assuming this was for regular talk time:

400 min Intl Long Distance (Incl Canada & US)

Never in a million years will I use 400 minutes of international calling lol

I would like to simply change ym current plan to the $25 unl Talk and Text plan instead. I just activated my account earlier today so am hoping something can be done.

Thank You

Travis

[matbasm]

@jojopf99, This is a public forum, and ANYONE can see your post.  you should remove all of your personal information ASAP.

Are you able to log into you self service portal?  Is there sufficient acount balance to cover your current plan?  if so, you should send a private message to the moderator team and ask them to apply the balance to your plan in order to re-activate your service.

Click here to send the moderators team a private message.
Information regarding the moderators team can be found by following this link.

[jojopf99]

ok

[CS_Agent · Accepted solution]

@travisjdm, Hi there, 

sorry for the trouble. Can you please send us a private message along with your phone# and PIN#? 

Thank you! 

[travisjdm]

Will do. Thanks folks

[will13am]

@travisjdm, please click on the moderator team hot link you placed in the OP and send them a private message with your account information so that they can assist with processing the change you have requested.  This will speed things up significantly.  Invariably they will ask you do this if/when they have a chance to review this thread.

[travisjdm]

Thank you for confirming Yummy 🙂 Hopefully I will hear back from a Moderator on this.

I'm really liking the idea of this support forum 🙂 Public Mobile is doing thing's right lol

[MoreYummy]

This is the right place for support.

Only public mobile mod can fix the wrong plan at the beginning.