New subscription

[Bruins77]

So tried to get my friend new subscription.   Gave him my sharing is caring number.  Did all the necessary info.  Get to end.  Payment denied.   They didn’t ask him for address   Frustrating 

[Bruins77]

Welll that’s dumb.   I think he gave up 

[hairbag1]

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@Bruins77 wrote:

No didn’t use app. Shouldn’t have too

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Use of the Public Mobile app is required to activate a new account. Once the new account is up and running successfully, you can delete it if you want to. 

[Bruins77]

No didn’t use app. Shouldn’t have too

[computergeek541]

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@hairbag1 wrote:

adding...don't put space between postal code. ie: K1A0A6....not K1A 0A6

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There is no way to accidently add a (extra) space in the postal code.  Public Mobile systems ignore it if a customer presses the spacebar or otherwise tries to enter a space in the postal code, so the above actually makes no difference.  The postal code gets automatically formatted (with a space).

[hairbag1]

@Bruins77 

you / friend must download the app to your / their cell to create a new account and activate that account. (use your referral code during activation and they get $10 credited to the new account within 72 hrs ..usually less). The only accepted payment method now is Visa/Master card debit card. You can use Vanilla Visa / Mastercard available at retail locations like Canada Post or Walmart.

adding...don't put space between postal code. ie: K1A0A6....not K1A 0A6

[slusagm]

Did he use Public Mobile app to subscribe? Try it if he has not done so.  Or if he did already, uninstall and reinstall the app