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New subscription not working

Camero
Great Neighbour / Super Voisin

New subscription and phone # transfer not working after 2nd day after I paid and did everything please help me resolve this issue 

1 REPLY 1

softech
Oracle
Oracle

@Camero 

it might or might not be porting related

try reboot phone once and test both outgoing calls and incoming 

if you cannot even make outgoing calls, it is not a porting problem but a sim card provisioning issue, easy fix for PM support but please engage them by direct message here

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there
 
If outgoing works but not incoming, then it is issue with porting, There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed
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