New subscriber

[Zara4]

I just subscribed today July 29 and I paid but now my account is on hold. I go to check why and it says my payment is overdue. But that doesn’t make sense because I just subscribed for the first time. I looked closely and it says my cycle is from Jun 29- Jul 29. I don’t get it. I subscribed today on July 29 I didn’t have this in June. Why are they making me pay twice 

 

[BKNS27]

@Zara4 

That is strange. It seems like a account was already created. 

I think you are creating another account. You can only have 1 email/1 account. 
 Logout out of that account and start a new subscription but contact a CS_Agent first to see why there is another account for the new one you just created.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @Zara4 

try to reboot your phone and check if the service work

if same, ask PM agent to help

 you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage