New plan change expired

[Allanwc]

Morning

Awhile back their was a promo for 4gb a month for 40 dollars (90 days.) Since I was midway into my current plan m, I went into my account and changed the plan to 4gb one which should happen tommorrow.. Today I double check my account and it still says 70bucks is due but when I looked at the new plan change pending it showed underneath expired?!?? I took screen shots of it so can someone please tell me what will happen on the expiry day?

[mashwani]

Hey, i had a similar problem where the plan change did not go though. I hope this link helps. You should message cat_l. (Don't worry, they will change the plan for you but it might take a week or two)

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Plan-did-not-change-on-last-date/m-p/121015...

[mimmo]

You might want to put a one time payment equal to amount owing + tax. Might help relive any issues with service disruptions and plan changes. There are some posts regarding this in the forums. In mobile do hard to find threads for you atm.

[rkreddyb4u]

yes - no need worry about this, as explained by @Allanwc Fall Promo 2016 is renamed to expired 😞 

as you have this plan already, no Issues

[stonechucker]

The EXPIRED is simply the renamed line item for Fall Promo 2016.  Your account is still setup to change.  Autopay if you're signed up for it, should work overnight.