New member ,doesn't have service, Can't call nor receive calls and text. Sees SOS on her phone

[ZandreBKY]

Good day. I did bring a friend last night to public Mobile, the transfer from chatter to Public mobile went well, did call the number and she could make calls. but this morning ,she couldn't make nor receive calls. She did receive confirmation, That the number was transferred from chatter services. she did take out the sim card  and re-inset it still no service but she sees SOS at the top of her phone.

Please an solution ? ,she's not happy I had to transfer her to Public Mobile.

After doing the transfer last night, she couldn't receive a code on her phone to login into her account.

[softech]

@ZandreBKY she can just create an account on the Community here (no need to login My Account) and use this link to message support directly

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[ZandreBKY]

She has to login to create a ticket. but can't receive the confirmation code on her phone. will be send via email? so she can login? and how long will it take to resolve the issue. She bought the sim card from Telus shop. what can be done now?

[softech]

@ZandreBKY looks like it is just sim provisioning issue.  Easy fix for PM support, you just need to engage them via ticket

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there