New activation

[JFluet]

I purchased a SIM card from you and when I go to activate it, I get the message that my phone # isn't valid. My current plan is through Koodo

[fx50fh]

I agree with Halimacs, just use a temp number then contact later, much easier this way

[HALIMACS]

@JFluet 

The easiest thing to do is to activate with a temporary number 1st, and then deal with the porting afterwards by contacting customer support if porting from Koodo Prepaid, or doing the port in yourself on the self-serve under the change number function.

[softech · Accepted solution]

@JFluet 

the error " is not a canadian number" is either because 

1.  you are trying to port in from Koodo prepaid
2. or  you have attempted activation once and saw some error and you decided to re-attempt to activate a second time.  But the early activation attempt was holding up the porting request

If you are porting in from Koodo prepaid, you have to activate with a new number first.  Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.

if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attemp

Please open ticket with them by direct message:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there