New account issues

[leblancjm99]

I am a brand new customer of PM. I loaded $50 worth or vouchers successfully. I signed up for a $40 monthly package. After waiting 2 hours for my cellular number to PORT from Telus, I now have $10 remaining in my account and the account says deactivated. Why?!?!

Account was created on December 6, 2019 AND deactivated on December 6, 2010

[leblancjm99]

It says my plan is expired.

[ChuckYeah]

Caution! There have been reports that the lost phone trick removes your autopay and may be other rewards for the cycle, please be aware of that before trying this solution.

1. Report your phone lost/stolen in the self service account and logout.
2. Wait 5-10 minutes.
3. Re-login to self serve and report phone found.
4. Reboot your phone. This seems to reset your SIM card and has been known to reactivate your account.

Since you're just coming in, shouldn't be a big deal to try, but contact @CS_Agent ASAP.

[ChuckYeah]

OK, that may be the solution, but I doubt you have another Voucher, eh? Even a $1 payment from a credit card may work. Is that an option?

[leblancjm99]

Yes there is an option to reactivate my account if I add more funds.

[ChuckYeah]

@leblancjm99 Is there an option to Reactivate your account?

[ChuckYeah]

I have no idea, but I'd start with @CS_Agent help. Four hours is a long port. 

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