New User, No Service?

[Norm]

  As near as I can tell I've followed all instructions properly. Unlocked Iphone 5s previously with telus. Telus sent me an e-mail and automatically stopped my service after setting up with Public Mobile..

  I installed my new PM sim card and turned on my phone. My phone only shows "No Service".

  I've tried resetting everything with no luck. Please help this is so frustrating.

[srlawren]

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@makkahn28 wrote:

Just curious, what handset model you have?

This maybe the way to determine compatability

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@makkahn28 FYI this was stated in the original post.

[Norm]

Either the moderator fixed it or I got lucky. Either way just started working. Thanks

[makkahn28]

Just curious, what handset model you have?

This maybe the way to determine compatability

[Norm]

My phone sees the carrier as "Public Mobile 32.0". But for network "Not Available"

[MacMe]

You can try a carrier update:

1. Make sure that your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

[meocon]

@Norm did you check IMEI of your iPhone to make sure it's not blacklisted?

[mtfolks]

You may need to have a moderator look into it. Try sending them a DM. Possible the activation failed even if it said it went thru okay. 

[CS_Agent]

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Norm]

Sure did.

[mtfolks]

When you reset everything did you try resetting your network settings and manually selecting Public Mobile?