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New Sim Card invalid when trying to create account

Boggy666
Great Neighbour / Super Voisin

Tried to creat an account, went all the way through, entered my payment and it came back with an error happened need to try again, when I do I get the Sim CVard Number is invalid. Must be locked in the other attempt, any advice,,,, thanks

 

4 REPLIES 4

GreaseMonkey
Great Citizen / Super Citoyen

It happened to me. I had to wait 45 mins to reactivate my same sim card and it went through.

It should work for you. Probably a glitch in the system. If not contact Moderator_Team

They are very helpful.

gblackma
Mayor / Maire

Was you credit card charged? If it was, you created and account. To fix this you have to contact a moderator. Click on the green questionmar in the white circle at the bottom right of your screen. Type moderator and follow the prompts to get to one.

 


@Boggy666 wrote:

Tried to creat an account, went all the way through, entered my payment and it came back with an error happened need to try again, when I do I get the Sim CVard Number is invalid. Must be locked in the other attempt, any advice,,,, thanks

popping
Retired Oracle / Oracle Retraité

@Boggy666 wrote:

Tried to creat an account, went all the way through, entered my payment and it came back with an error happened need to try again, when I do I get the Sim CVard Number is invalid. Must be locked in the other attempt, any advice,,,, thanks

 


Wait an hour to let the session which is holding your SIM card number to expire and activate your PM plan again.  PM server does not handle session state properly.  If you need to go back a page, always close your browser and start over with a fresh session state.

CannonFodder
Mayor / Maire

@Boggy666  The general rule of thumb around here seems to be wait for an hour, and then try again, and according to some, Chrome seems to work better when using Incognito mode. Personally, I used FireFox, and wasn't using Private mode, so YMMV....

 

Also, was this while porting a number over from another provider, or using a new number provided by PM, at the time of signing up?

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