New SIM not working

[pcuadros]

I got a new sim in Wallmart and they did the activation but my got message NO SIM and cannot connect to the network. I have an iphone6. The phone is unlock and got following message with my imei:

Your device has not been reported as lost or stolen.
The Network Compatibility check cannot be performed at this time. Please try again later.

Check another device

[pcuadros]

You were right. My phone was locked by Bell but they couldn't find it becasue it was repaired so I had called a special department from Bell and they unlocked it. Works now

[geopublic]

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@pcuadros wrote:

why then it display Public Mobile as a carrier in my phone but with no network

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@pcuadros  Try resetting your network settings to see if it makes a difference.

[pcuadros]

why then it display Public Mobile as a carrier in my phone but with no network

[pcuadros]

it was with Bell but they cannot find the imei

[geopublic]

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@pcuadros wrote:

I did and they cannot find my IMEI on their side. Could I call apple to unlock it? I had not used this phone for 2 years.

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@pcuadros  Where did you buy yhe phone from? Wouldn't hurt to try Apple also 

[pcuadros]

I did and they cannot find my IMEI on their side. Could I call apple to unlock it? I had not used this phone for 2 years.

[geopublic · Accepted solution]

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@pcuadros wrote:

I got a new sim in Wallmart and they did the activation but my got message NO SIM and cannot connect to the network. I have an iphone6. The phone is unlock and got following message with my imei:

Your device has not been reported as lost or stolen.
The Network Compatibility check cannot be performed at this time. Please try again later.

Check another device

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@pcuadros  Your phone is locked. You need to call your previous provider and ask them to unlock it