2 weeks ago
2 weeks ago
Another thing , for a child, can i use my email or do i have to open an email account
2 weeks ago
yes, you only need to use the app to activate. After activation, you can choose to use only the browser to access your account information
2 weeks ago
if i do using PM app , will the information be available to see in the web browser and make changes in future
2 weeks ago
then simply download the Public Mobile app and start activation using PM App
I suggest you use another email address to create a new account and try it that way
2 weeks ago
I never reached the payment step
2 weeks ago
@jaguar wrote:NO app, just online account, not able to activate or register . gives error on the first step after account login
if you started your subscription process using the web browser, after the payment step, you need to download Public Mobile app from app store, login and complete step 5 (choosing phone number/porting) and Step 6 (activation). Sound like you have not use the app yet, please download the app and complete the last 2 steps in Subscription
But if you got the error after using the app, please open ticket with PM support for assistance:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
2 weeks ago
WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)
2 weeks ago
NO app, just online account, not able to activate or register . gives error on the first step after account login
2 weeks ago
hi @jaguar
you wee using app to register?? PM charged you??
if PM charged you and you used app and already in final step and got the error, please ask support to help. Message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437