New Payment Method

[Chris1997]

Hello, 

for some reason it won’t let me update my payment information.

When I input my new card number it says something like “sorry we’re not able to process that, try again later”. Been getting that message for a week or two. 

likely just a technical issue and I’m waiting on a ticket response but has anyone seen/solved this? 

[Dunkman]

@Chris1997 

Unfortunately, a few customers are still having issues with updating credit card information.

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

The website is finicky.  You can also try a different web browser, clear cache or incognito mode.  Maybe try a different credit card if possible.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...