New Activation Issue

[TML2016]

Hello to activate account got to the payment screen and it said activation failed.

Phone recognizes that it has recieved a text but says there is no texting in the plan.

Cannot log into account that was going to be created and tried to reset the password.

Any help is appreciated. 

[fluffspice]

@Jeremy_MHey Jeremy 
I have sent you a PM in regard to an activation attempt  
If you can help me out that would be greatly appretiate it 

All i need is another attempt at porting my number 
as it was previously inactive on the first attempt

[TML2016]

i am still having this exact same issue.

[iwearsuits]

I applied for the plan. Entered my sim # as well payment info, I got a new phone number as suggested for koodo users. On confirmation I saw a generic error however I was still charged for the plan. I received the email stating my plan detail and price, however, I can't access my selfserve account. When I put in the sim, I do not have any calling or data service. 

[Jeremy_M]

Hey @estynnej,

Please power cycle your device, you should be good to go 🙂

Jeremy

[TML2016]

Blah sorry its an old blackberry. Need instructions for that.

In addition, we cannot access the account for some reason, says login failed. Also cannot reset password.

[Jeremy_M]

I can confirm that data is included in your plan, all 12gb 🙂

For APN settings for your iPhone click here for full instructions: http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610/...

Jeremy

[jonathan2504]

http://support.blackberry.com/kb/articleDetail?ArticleNumber=000005327

[TML2016]

Do you have instructions for OS7?

Also it says data is not included in the plan. Are you able to confirm it is okay?

[Jeremy_M]

Please follow the instructions in this link: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-APN-on-my-BlackBer...

Cheers,

Jeremy

[TML2016]

Also it says that data is not included in the plan, but we set it up so there was.

[TML2016]

Hi, can anybody show me where to configure the apn settings on a blackberry

[Jeremy_M]

Hey @TML2016,

Please power cycle your handset, you should be good to go.

Jeremy

[Jeremy_M]

Hey @TML2016,

Please send me a private message with your account or phone number, please.

Thanks,

Jeremy