New Activation Esim did not activate Iphone XR

[Ohi]

I activated a new line and the esim did not activated. I am transferring my old number from Bell

[Ohi]

Thanks

[hairbag1]

@Ohi 

click this link and have a look at the how-to vid at the bottom of the page...see if that provides some help.

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

[slusagm · Accepted solution]

make sure you disable your Bell esim first , or remove the sim card if it is physical

then check SIM Manager and see if PM esim  is there.  It should set as Primary and also toggled on Turn on this line

if the PM esim is not there, check the Welcome email and scan to install it