06-01-2021 12:29 PM - edited 01-06-2022 02:12 AM
I had issue involve in connect internet. I ‘v already pay for my plan fee last week.
However, my phone couldn’t use internet now.
Please find out this problem and fix it as soon as possible.
Thanks for your support.
BEST REGARDS
Henry
06-01-2021 08:29 PM
@HenryNguyen wrote:Yes, It’s still work before I pay. I ‘m old user. I run out my data last month but I already pay for this month (June) that mean I can use new data. By the way, I access your website to upgraded my plan and paid $50 for new plan but It still not working now. I felt uncomfortable in these day because network was not working. Could you resolve this problem soon, please?
It sounds like you were wanting to renew your plan early?
Were you able to successfully renew or reactivate your plan?
Did you contact the Moderators?
Are calls in/out working?
Are texts in/out working?
Is your data working now?
Sorry, I know a lot of questions, but was wondering if you were able to get sorted out?
06-01-2021 01:17 PM
@HenryNguyen : Can you post screenshots of your overview page. Blank out personal info of course.
That way we can see what you have. Then you can tell us your intentions
06-01-2021 01:15 PM - edited 06-01-2021 01:27 PM
If you can logon to Self-Serve, and see which plan you have right now
and what do you can see is the next payment date ?
and when you change for new plan do you select to do it immediately or change it on next cycle ?
i think you need to re process Change Your Plan,, but please can you check it out at
To see your payment history:
more info for Change Your Plan
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.Changing your plan on the next plan renewal dateWe recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
Changing your plan immediatelyYou may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
What will happen if my payment wasn’t completed?In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here.
06-01-2021 01:07 PM
Could you tell me what I need to do next and how could we tackle this issue?, please.
06-01-2021 01:03 PM
@HenryNguyen : Just paying in money doesn't do anything until your plan renews or you buy-add-ons or you do an immediate plan change. There's no pro-rating here so the last option would lose what value you had left and start a new 30 day plan.
Remember also that this place is 30 days, not monthly.
06-01-2021 12:51 PM
@HenryNguyen incoming calls and outgoing calls are working?
If you logon to Self-Serve, what is the next payment date? I wonder if the new cycle not kicks in yet
Also, when you change to $50 plan on Self-Serve, did you select to do it immediately or change it on next cycle? there would be a choice for that.
06-01-2021 12:45 PM
Yes, It’s still work before I pay. I ‘m old user. I run out my data last month but I already pay for this month (June) that mean I can use new data. By the way, I access your website to upgraded my plan and paid $50 for new plan but It still not working now. I felt uncomfortable in these day because network was not working. Could you resolve this problem soon, please?
06-01-2021 12:38 PM
@HenryNguyen : Was it working before you paid? Is this a new activation? Do you see a data line under your My Data & Add-ons? Are you on the $15 plan? Maybe you ran out of data.
06-01-2021 12:34 PM - edited 06-01-2021 01:01 PM
do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.
Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Ensure you have the correct APN settings by visiting HERE.
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
Changing APN Settings On An IPhone
click HERE
Changing APN Settings On Android Phones
click HERE
make sure your DATA is on.
if you still have the issue you have to Submit a ticket to a moderator.
Here’s when and how to contact the Moderator Team:
Good Luck