05-02-2024 10:35 AM
Everyday my mobile network says it's disconnected. I can't send or receive sms messages. It goes to emergency calls only. I have reset my network settings over and over and doesn't work. I have taken out my sim card as well. Please help! I submitted a ticket days ago with no response.
05-02-2024 10:45 AM
when you dial 611 from your device, what account status messaging is played?
When you log into self-serve account, what on screen messaging displays regarding account status?
05-02-2024 10:39 AM
you don't just have problem with SMS but voice and mobile data as well?
what phone do you have? did you try setting 4G/LTE and 3G?
you tried your sim in another phone?
Last, ask agent to refresh your account
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437