Need to port my old number

[jsridevim]

Hey there! I just got activated my new public mobile sim card. I wasn't able to port my old number. Need help to port my old number from the service provider Telus.

Thanks,

Sridevi

[geopublic]

@jsridevim  Public Mobile recommends to take the following steps if you need to port-in a number:

• Be sure to note the best practices below to ensure a smooth process:

1. Only the authorized account holder can transfer a number.
2. You cannot transfer numbers between Public Mobile accounts.
3. Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
4. Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:

• Telus Account Number
• Name on the Telus account
• Telus phone number
• To complete your port-in request, click  this link and type in “port request” to be put in touch with a Moderator. Include the info from above.

Hope this helps!

[RossN]

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@jsridevim wrote:

Hey there! I just got activated my new public mobile sim card. I wasn't able to port my old number. Need help to port my old number from the service provider Telus.

Thanks,

Sridevi

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@jsridevim to  contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator type port request      check the envelope top right corner for a reply response time is 2 to 48 hours

[Jb456]

If you selected a temporary number follow#2.

1. As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers. 
• We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless
2. All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

If you used a referral code for a $10 signup bonus the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂