Need help porting my phone

[mjpottruff]

Hello

I have the phone ported from Rogers to PM.  Everything works but Data and Recieving phone calls.  I can send and recieve txts and can Dial out.

Any help reolving this would be great.

Thanks 

[srlawren]

@Ahmedhatia to send the moderator team a private message, please click here.

[Shazia_K]

Hello @Ahmedhatia, 

Thank you for writing to us, 

I have removed your private information from the Public post as it's accessible to everyone around here. 

Can you please send us your request in private so that we can assist you? 

Thank you, 

Shazia

[Ahmedhatia]

I need my account number 

my phone number and 4***-***-*9*2

pin # *****

could you please provide account number I will be appreciate.

[mjpottruff]

Thanks.  It was from a rogers cell phone..

[srlawren]

@mjpottruff do note too that it can take a little time for the port to process:  it can be a few hours for porting from another mobile provider, or up to about a week when porting form a landline or VoIP service.

[mjpottruff]

thank you

[ShawnC13 · Accepted solution]

@mjpottruff, sounds like you might have a stuck port.  Also what type of phone are you using?  I would also recommend that you contact a MOD to look into this porting issue for you. To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...