Need an OTP by email

[Barp]

i am working at getting a number transferred to Public Mobile but i can't access my account because the phone number doesn't work so I can't get my OTP by text

[slusagm]

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@Barp wrote:

Thanks but the OTP by email doesn't work because they need to confirm my phone number and it has to be sent by text which I cannot get becasue my messaging doesn't work since I tried to transfer.  So I'm stuck  😞

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@Barp 

no you are not stuck, this is something PM can help.  Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    

[Barp]

Thanks but the OTP by email doesn't work because they need to confirm my phone number and it has to be sent by text which I cannot get becasue my messaging doesn't work since I tried to transfer.  So I'm stuck  😞

[Dunkman]

@Barp 

To access your PM account, you can get 2FA code via email. You should see "Didn't get code" link.  Click on link 

[CSA_PM]

Hello @ Barp,

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage