04-12-2023 09:58 PM
Ticket #. 284441-477
Solved! Go to Solution.
04-13-2023 01:33 AM
@Bellnot1
Please keep in mind that CS_Agent staff’s hour are 6:00am to 10:00pm EST.
It might be the end of the day for them. Just keep your eyes on the pm envelope icon for a reply in the morning.
04-12-2023 10:00 PM - edited 04-12-2023 10:01 PM
You already opened a ticket with support? If so, you have to wait for their reply
Check your Community inbox, they will reply you there (not email)
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
or you can access your sent box ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox ) and locate the original ticket and reply and ask for an update
