NO TEXTS?? :(

[Sheckbert]

Hey Guys! I just switched over from Lucky Mobile due to their severely lacking customer service lately.  But my question is, since I activated my service to Public a few hours ago I am not able to receive or send any texts....  However, I incoming and outgoing calls are not an issue.  Has anyone else experienced this?  TIA!

[computergeek541]

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@totalUser wrote:

Port is not complete

Use old sim please

If it has been more than 4 hours contact moderators

https://publicmobile.ca.ada.support/chat/ 

It may take 24 hours for response

Watch out for private messages here in the community for the response

Welcome to pm

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I know that the problem in this thread has been solved, but this wouldn't have been a porting issue had restarting the phone not fixed things.

If the port wasn't complete, the customer wouldn't have been able to receive any phone calls, which the customer was receiving. An incomplete also wouldn't have prevented outgoing text messages, and would have also only prevented incoming text messages coming from other carriers.

[brettster99]

@Sheckbert 

I am glad your issue got resolved. Also that sounds really frustrating what you had to deal with from Lucky mobile.

You should ask for a refund or compensation. They might not but never hurts to ask.

Welcome to the Public Mobile family where we take care of each other 🙂

[Naepalm]

@Sheckbert awesome to hear that you have it all figured out! 

Have a great night!

[Naepalm]

@Luddite love that the ship is in some crazy stormy waters. But gotta hand it to you it is still afloat 🙂 

[Sheckbert]

@BearFBI Lol..  Honestly, I had no issues with them before all this COVID-19.  But since then anytime I try and make a payment either through my laptop or their app on my phone I am met with "cannot process due to technical error".  I have two accounts with them.  My daughters phone and mine.  So, two separate payments.  Anyhow, That alone was frustrating enough.  Having to try so many times in hopes of trying to get through eventually without getting cut off and dealing with my 11 yr olds anxiety that she or I would have no service.  Two months of this, trying to pay way in advance even.  Yesterday was my due date and I got several texts warning me as well as today and they cut me off even though I had managed get through and pay in time while still showing I had a zero balance.  So I paid again (double payment) for this month.  Still at zero balance and my acct is suspended? Their call centre is shut down and you cannot speak to anyone about it.  I did notice on their FB they have been replying to peoples complaints there.  Not mine yet.  But still, I cannot go without.  Needless to say I am frustrated and very annoyed with them.  

At least here there seems to be some community you can turn to for some answers/help? 🙂

Sorry for the long winded rant.  LOL! I literally spent all day dealing with their mess both directly and indirectly. 

[BearFBI]

Good to hear you got your problem solved @Sheckbert. 

And what was wrong with Lucy's coustomer service? PM dosent have any. Lol. Other than the moderators but you will rarely end up having to contact them. And every time I have contacted them they got back to me in like 30 minutes. 

[Sheckbert]

Hey guys.  Thanks for all your feedback.  I went right into my phone a couple times and shut it down and did a complete reboot instead of shutting it off with the power button like i did the first 2 times.  Maybe that is what helped?  Because seems to be working fine now 🙂

[popping]

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@Sheckbert wrote:

Hey Guys! I just switched over from Lucky Mobile due to their severely lacking customer service lately.  But my question is, since I activated my service to Public a few hours ago I am not able to receive or send any texts....  However, I incoming and outgoing calls are not an issue.  Has anyone else experienced this?  TIA!

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I am assuming you are using the same phone that you was using with Lucky.  

If I am correct,  it should work with PM.

1.  Did you restart your phone after insert your PM SIM card?

If not, try it now.

2.  Your account may not been provision correctly.  Adding $1 may trigger PM server to provision your account again.

[Luddite]

@Sheckbert 

a) If you are sending AND receiving calls on a ported number, that usually indicate the port-in is complete. Try your Virgin SIM, for texting; if it still works somehow the port is still in progress so reboot your phone now & then.

b) Do you have an iPhone? Then proper texting awaits Apple's server updates. Try turning iMessage and Facetime OFF for 5 minutes, then turn ON.

c) None of the above? When you have trouble sending or receiving SMS, it's possible that a ”force" change of your SMS settings may solve the issue.  

• Go to Settings

• Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

• When you exit the menu the phone should lose the network.

• Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

Welcome aboard.

The good ship "PM Adventure".

[gblackma]

Welcome to pm @Sheckbert . What's the make and model of your phone?  Thanks. Stay safe.  If you can't send texts and can receive calls then it's not a porting problem. The probable fix would be to reset your network settings. For more guided help, the make and model of your phone Wil help. 

[Dunkman · Accepted solution]

@Sheckbert 

If the port is incomplete, you should still be able to call out and text out.  Just unable to receive texts or calls.  So, your situation may be different.  

Maybe try your Lucky mobile SIM card to see whether it works or not.  

Reboot your phone.  Maybe also try a network reset.  

[Solution today highlighted ....... Luddite]

[Sheckbert]

@Naepalm ok ty for the suggestion 🙂

[Naepalm]

@Sheckbert Wait it out until morning the port has not completed yet. If it is still an issue then try resetting your network settings tomorrow morning. 

Also in the morning if its not.working turn off your phone, take out your sim. Put your SIM back in, turn your phone back on. 

[totalUser]

Port is not complete

Use old sim please

If it has been more than 4 hours contact moderators

https://publicmobile.ca.ada.support/chat/ 

It may take 24 hours for response

Watch out for private messages here in the community for the response

Welcome to pm