My text add ons arent working

[Shuriken]

I'm new in Canada and needed a phone number quick, so went with PM as they seemed cheap and cheerful, I went with a custom 90 day plan;

Province wide calls,

No text (regretting this now but it was an oversight on my part)

9GB at 4G LTE

$165 total for the 3 months

I didnt realise no text ment NO TEXTS, I thought for the occasional one text a week I might need to send I'd just have a few dollars credit and use away at it.

So I did a couple of add ons;

400 min Intl Long Distance (Incl Canada & US)

US Roaming - Unlimited Text (10-day)

calling abroad is weedy at best (some UK numbers go through, absolutely no Irish numbers)

and I have received a couple of texts but my texts that I send (within Canada) will absolutely not go through and I get a text from PM saying texts arent allowed on my plan......even though I paid for them to be......

I'm at a bt of a loss here, do I try figure this out or (as I'm still within the 14 days since purchase) do I cancel and try get a plan with texts?

Any advice would be greatly appreciated!!

[srlawren]

@Shuriken as @MacMe alluded to, the US Roaming Texting option ONLY works while you're physically in the USA--it does NOT add texting to an existing plan while you're in Canada.  You must include the Global Texting option in your plan to get texting while you're in Canada.  You should contact the moderator team via private message to ask them to help you with a plan change.  More details here:

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

• How to view and reply to your private messages

[MacMe]

It looks like you built your own plan:

90 days + Province wide + no texting + 9GB 4G LTE = $165

But if you chose the same options with international text it would actually be cheaper : $150.

Maybe you can try sending a private message to Moderator_Team and see if they can add texting to your plan.

Oh and welcome to Canada! 🙂