Today my phone was abruptly cut off entirely. No data no calls no texting nothing. It almost got me in tons of trouble at work. Im now unable to log in to the self serve account. On the app or browswer/computer. It just takes me to a page to choose a new subscription or plan. I choose one and its forcing me to order a new sim card. Im not buying a new sim card cause i already have one. Ive never had to do this before and ive been using public for a long time. I have no access to my account now. To top it off i just bought 60$ of top up vouchers from 711. a 20 and a 40 dollar. I added them to my account by calling 611 and it had no affect at all. So now im down 60 bucks and with no phone. This is absurd. If I have to pay for a new sim card and actually get one that sucks. I dont live anywhere near a store that sells them and i need my phone urgently. Please can someone help? If Im forced to buy a new sim then im say good bye to public mobile. Which is a shame.
