@minhn wrote:
Hello, I need advice. I tried porting my number over to Public Mobile on Oct 13, since then I have learn that my old provider has cancelled my old account and now my ported number is stuck/failed. I am unable to use the change to new number option on the self serve menu. I have reached out to @CS_Agent since October 13 and it took 3 days to get a response and I have replied and no response from the moderator team since then. Can I just go to a store and get another sim card and have them transfer all my information over to get a new number? Or is my only option is waiting for a moderator to respond approx every 72hrs? It has been well over a week since I haven't been able to use my phone and I have already paid for the month. Does anyone know if PM give partial refund or credits back?
Sorry I know it sucks. 😞 They are really busy but working hard to respond to each inquiry. Support staff is small but that’s why this service is such low cost. Rest assured you WILL be taken care of.
For me, the extremely rare time I need a moderator to respond I have to wait but the rest of the time I save a lot of money. I save about $490 a year with public mobile so its worth it.
No need to send multiple messages unless you forgot to include your identity / pin number for verification then sending a second message (Click to send) will speed it up for you as the first response from them will be "who are you? " or "whats your pin?".
For more information about contacting a moderator Click Here
