My plan has been changed without my knowledge

[exceptions]

Who changed my plan? 

[srlawren]

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@exceptions wrote:

I have already sent a message.

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@exceptions please keep us posted

[exceptions]

I have already sent a message.

[Mary_M]

Hey @exceptions,

we'll be waiting for your private message and we will be more than happy to help 🙂

Best,

Mary

[ZfromVanC · Accepted solution]

Strange. Maybe message a Moderator to see if they have any insight:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Earlier this week there was a bug with Autopay and people having their terms renewed early. it was fixed, but I wonder if your issue might be connected.

[Tiprix]

@exceptions that's weird.  Send a private mesage to the moderator, they should help clarify everything.

[exceptions]

I started with 10$ call and text plan. since January 2019.

on April 05 I can see it has been converted to 25$ plan, without my knowledge.

[mimmo]

what plan were you on, what is the new plan?  were you a legasy customer?